Grumpy To Grateful



Do you have grumpy clients?

TIP: The goal is to always start with GRATITUDE, say thank you. Even if you have to give your team back news or a big project. Thank THEM and Appreciate when you have a chance.


Responding to grumpy clients

“Thank you so much, {NAME}, I really appreciate your feedback. It really helps us be a better business.

Please walk me through you experience with as many details as possible.”


Another response example

“Thank you so much, {NAME}, I really appreciate your feedback and we want to learn more so that we can

correct this for future customers. I am looking forward to hearing about the details from you. Again, thank you very much”